TERMS & CONDITIONS
Welcome to TrueSport s.r.o., the first global online store specialized in hard (race and carving) snowboarding.
14000 Prague, Czech Republic
Tel.: +420 607 702 430
Commercial Register: note C164753 at city court in Prague
VAT identification number: CZ24668621
TERMS & CONDITIONS
These Terms and Conditions govern your use of the TrueSport s.r.o. website: www.truesport.store. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
These Terms and Conditions govern the supply by us of any product ordered by you on all of TrueSport s.r.o. websites.
By using any of our websites, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use these websites.
In these Terms and Conditions, when we refer to ‘we’, ‘us’ or ‘our’, we mean TrueSport s.r.o. Where we refer to ‘you’, ‘your’ or ‘the customer’, we mean you, the person using the Services.
OFFER AND CONTRACT CLOSING
By ordering on our websites, you confirm that you are at least 18 years of age and accept our Terms and Conditions. TrueSport s.r.o. will send you a confirmation of your order by mail. This confirmation does not constitute acceptance of your order as no contract for the purchase of the selected goods will be formed until we receive and prove your payment. TrueSport s.r.o. reserves the right to cancel or decline any order without giving further details.
PLACING AN ORDER
In order to place an order, you are at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name.
Once you have accessed our websites, you must fill out the form with the necessary personal data that are requested and must click on the pay button to confirm the purchase.
When you have finished your order, we will send you an email with the details of your order.
In case there is any problem with the delivery of your order, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase. Or offer a refund of the amount paid when placing the order.
You may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company. If the parcel has left our warehouse, you may reject it when being delivered by the shipping company.
The product’s availability on our websites may constantly change and reflect the situation in real-time. By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. Only when the payment process has been completed, the product is effectively reserved for the customer.
TrueSport s.r.o. will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products because of, for example, a stock issue. In these cases, we will contact you to inform you and suggest alternative products that you may wish to purchase.
SUPPLY OF PRODUCTS
TrueSport s.r.o. will supply the products indicated in the order confirmation, in accordance with these Terms and Conditions.
PRESENTATION OF PRODUCTS
The items available are described and presented with as much precision as possible. You must read the description of each product in order to know the specific details and properties. The choice and purchase of a product are the sole responsibility of the customer. However, should an error or omission occur within the information, TrueSport s.r.o. cannot be held responsible. All customers are invited to inform TrueSport s.r.o. of any error that can be found in a product description.
PRICES AND SHIPPING FEES
All prices are clearly shown on our websites. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed.
Prices are shown as follow:
- For orders being shipped to countries within the European Union, VAT is already included in the product price you see on our websites. So VAT and any sales taxes are already included and you will only be charged the product price and the shipping fees.
- For orders being shipped to countries outside of the European Union, no VAT and no sales tax will be included in the product prices you see on our websites and you will not be charged any taxes by TrueSport s.r.o. However, your packages may be subject to the customs fees and import duties of the country to which your order is shipped. So the courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.
Our shipping fees are calculated by weight and volume, so by adding any item to the basket, the respective shipping fees are shown and the delivery option can be selected, once all items have been added to the basket.
TrueSport s.r.o. offers a great range of items, all of them are in stock. If the item is in stock, you will find the information directly on the product page.
In case that TrueSport s.r.o. has to withdraw an item because it has become obsolete or has been discontinued, you will be informed directly. If TrueSport s.r.o. can offer any similar item, you will directly receive the proposal which you can accept or if not, cancel the item/order for a refund of the product price paid.
TrueSport s.r.o. offers several payment methods. Our main payment methods are PayPal, Credit or Debit Cards, Cash on delivery, and bank account transfer. Please keep in mind that offered payment methods may vary by country of destination. Once all items have been added to the basket and you have already selected the courier, all available payment methods for your destination country will be shown.
You have the right to receive the paper invoice free of charge, although if you do not state otherwise in your order, we will understand that you expressly consent to receive it electronically (by email). This consent may be revoked by you at any time, by contacting our Customer Service team, through the contact section.
TrueSport s.r.o. will ship your order to the address you provided when placing your order. Please be aware we also need to provide your phone number to the forwarder. If the phone number is not filled in the order form, we might ask you to share it with us.
To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor, or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as an incorrect address, wrong delivery details, refusal of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive a refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
As an official dealer of each brand TrueSport s.r.o. sells, all our offered items are covered by a 2 years manufacturer’s warranty. We offer guarantee service by collecting the affected item/s at our cost and resend them to the manufacturer as well as process all further handling. We reserve the right to refuse the exchange of an item in case the returned item doesn’t arrive in the conditions indicated in our returns policy. So once we receive any answer regarding your case, we will be able to act immediately as indicated by the brand. You will be informed directly by us if the guarantee has been accepted and if so if the manufacturer will repair or replace the item.
RETURNS AND RIGHT OF WITHDRAWAL
TrueSport s.r.o. gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning on the day after you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect condition (unused, with labels, in original packaging). Please keep in mind that any customized items cannot be returned or exchanged.
You have the right to revoke the contract without the need to provide any reason within 14 days beginning on the day after you received the goods. All items must be unworn and in their original condition. In order to exercise your revocation right, you must inform us by using the return form by means of a clear declaration of your revocation of this purchase.
To TrueSport s.r.o., ul. Osvobozeni 1378, 769 01 Holesov, Czech Republic.
Model of withdrawal form:
I, __________________________________________________________ hereby give you notice that I withdraw from my contract of sale ______________________ of the following goods ___________________________________________________ Ordered on __/__/__/ / Received on __/__/__/ Name of consumer(s) __________________________________________________ Address of consumer(s) ____________________________________________ Date __/__/__/
Events outside of our control – we will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations to you will be suspended for the duration of the event. Where the event affects the delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints – We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Please see our Contact page for details of how to get in touch with us.
PROTECTION OF PERSONAL DATA AND COMMENTS
TrueSport s.r.o. is committed to protecting your privacy. We inform you that the personal data you provide will be processed in order to provide the services and/or to deliver the requested products if you make a purchase, and in order to facilitate, even by electronic means, commercial information.
The responsible for these treatments is TrueSport s.r.o. with a registered office at Hornokrcska 706/9, 14000 Prague, Czech Republic.
The legal basis of the treatment in case you are a client is the execution of the contract in which you are a party.
The legal basis of the commercial information is your express consent because when you register or make an order, you give your express authorization for us to send you commercial information, including by electronic means.
Whenever you wish, you can unsubscribe from our newsletter and revoke this express consent, to stop receiving this type of email. To do this, simply reply to any promotional email following: “I am not interested in receiving any promotional emails”.
When you sign up or submit an order, you agree to provide us with valid personal data that allows the provision of the service by TrueSport s.r.o. and your correct identification as a registered user. These personal data that you must provide us are essential to send the information and/or the orders and the preparation of the invoices.
The absence of these data or their inaccuracy will lead to the impossibility to send information and/or delivery orders. If an order can not be delivered, for this reason, it will be automatically canceled.
Only TrueSport s.r.o. will be responsible for the user’s personal data. The data you provided is stored in a file owned by TrueSport s.r.o. that complies with current regulations on data protection.
TrueSport s.r.o. undertakes to comply with the duty of secrecy of such data, as well as to treat them with confidentiality, assuming the necessary measures to avoid alteration, loss, treatment, or unauthorized access, as set out in Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016.
Also, TrueSport s.r.o. undertakes not to use such personal data for purposes other than the purpose of the service provided through its websites or commercial bulletins, which offer information on product offers for direct sale through the Internet and non-transmission of them to third parties, unless they necessarily intervene in the execution of the object of the contract.
This consent may be revoked at any time by means of a signed document with the reference ´REVOCATION OF CONSENT´, addressed to TrueSport s.r.o.
In addition, you have the right to access the information we have about you, to rectify it, to suppress it, to oppose your treatment, to request the limitation of the treatment or to request the portability of your data. For this, you only need to communicate it by means of a signed document, enclosing a photocopy of any valid official document that proves your identity, addressed to TrueSport s.r.o. C / Pirineus, 9. 17460 Celrà. Girona – Spain; Or by email to firstname.lastname@example.org.
In addition, we inform you that you also have the right to file a claim with a control authority, such as the Spanish Agency for data protection.
INTELLECTUAL PROPERTY AND COPYRIGHT
All content of the online shops of TrueSport s.r.o. (Illustrations, texts, descriptions, own brands, images, videos …) is property of TrueSport s.r.o. The third-party trademarks are the property of their owners. Any partial and total reproduction of the content by any processes and by any medium are subjected to prior and express authorization to TrueSport s.r.o. or any right holders.
TrueSport s.r.o. is not responsible for the misuse of our website’s contents, the responsibility is exclusively for the user who accesses them or uses them.
TrueSport s.r.o. declines all responsibility for any disputes arising from the exchange of information between users through our websites. The responsibility of publishing data and information through their websites is in any case for those who published them.
We are happy for you to link to our websites but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to our websites, you must do so without delay.
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
AMENDMENT TO THE TERMS AND CONDITIONS
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.
These Terms and Conditions and your use of the websites shall be governed by and construed in accordance with Czech Republic law. You submit to the exclusive jurisdiction of the Czech courts to settle any dispute which may arise under these Terms and Conditions.